Experience-Is-King
Self Help Technologies – Bane or Boon!!
Today’s demanding business environments are asking for more….more benefits to the customers, more intelligence from mining knowledge repositories, more choices appearing in the custom search result. And the so-called ‘expert systems’ are trying to do just that. Decoding complex user intentions into readable machine language and serving up more and more relevant information. Programs are [...]
‘Richard Coyne’ defines philosophy of ‘Experience’ and ‘Design of Technology’
This was orginally posted in my other blog, but I though this would be more appropriate here.Recently I found this book review
Coyne, Richard, Designing Information Technology in the Postmodern Age.
This book examines the design of computer systems from the perspective of several areas of postmodern philosophy. Coyne seeks to investigate and illuminate the [...]
New business models need new kinds of customer experience
“As happened with the web, the business models come later.”
the classic example of Clayton Christensen’s innovator’s dilemma. When HTML came out everybody said “Hey this is so crude, you can’t build rich interfaces like you can on a PC - it’ll never work”. Well it did something that people wanted, it kind of grew more [...]