A quick preview of Don Norman’s next work "Design of Future Things", looks intriguing in the 1st chapter itself. He discusses the idiom of interaction between human and smart systems that are going to have a lot of work delegated to, in the years to come. His unique insights about human behavioral dispositions with respect to machines, capable of holding conversations, throw some light into the mechanics of human machine collaborations that may become very commonplace in the near future. You can find the chapter preview in the following link: Cautious Cars and Cantankerous Kitchens: How machines take control If you are interested you can see a post I had written sometime back about a similar topic. Enjoy the read… Self Help Technologies - Bane or Boon!