Recently I found this good case study on how create a customer experience strategy by design. I particularly liked the way the experience attributes were synthesized through a thorough design process.

The rich web apps are bringing in more & more interesting patterns in the interaction model. Visual interaction is really emerging as a powerful way people respond, manipulate and intermediate… Think about it…it is like a non-verbal communication, more visceral, more emotional and definitely more intuitive.

 The Symbaloo web application. It aims to create a visual [...]

A quick preview of Don Norman’s next work "Design of Future Things", looks intriguing in the 1st chapter itself. He discusses the idiom of interaction between human and smart systems that are going to have a lot of work delegated to, in the years to come. His unique insights about human behavioral dispositions with [...]

A few years back I came across a very interesting article by Phil Agre , Associate Professor of Information Studies at UCLA. I liked that article so much that I kept in my mail box for about 6 years until I discovered it a few days ago.
He talked about a very interesting anti establishment approach [...]

Did anyone forget Usability is both a science and an art! Coming down the post-industrial age linage of American romance with systems and machines, the User Centered Design or more popularly known “Human Factors Engineering’ is on its way to the mystical plateaus in the east. May be the ’science’ of it had to give [...]

With the advent of pervasive systems, computers are becoming a larger part of our social lives than ever before. Depending on the design of these systems, they may either promote or inhibit social relationships. We consider four kinds of social relationships: a relationship with the system, system-mediated collaborative relationships, relationships with a community, and interpersonal [...]

Human Factors Engineers and Ergonomists would argue that ‘User Experience’ is relatively a new term and definitely a buzzword. It is an attempt to re-package the old technique with a new age gimmick. The academic community has been engaged with this issue for some time now. Some interesting discussions in this context has been posted [...]

I was attending a CHI-ICSID joint workshop on ‘Human factors through Human Experiences’ in CHI 2004, Vienna. The workshop was moderated by Joy Mountford of Macintosh fame and Leo Frisberg. We had a thoroughly enriching experience attending that workshop as we pondered upon many interesting confluences of user centered design methods and requirements gathering of [...]