May 14, 2009
Customer Experience Strategy By Design. Case Study of TeliaSonera
Filed under : Consumer behavior, Design method, Experience Design, Innovation, Mobile, User Experience, design
Recently I found this good case study on how create a customer experience strategy by design. I particularly liked the way the experience attributes were synthesized through a thorough design process.
April 8, 2008
Two Monologues Do not Make a Dialogue: Preview of Norman’s “Design of Future Things”
Filed under : Book Review, Design Theory, Design method, Interaction Design, Pervasive systems, Philosophy, User Experience, design
A quick preview of Don Norman’s next work "Design of Future Things", looks intriguing in the 1st chapter itself. He discusses the idiom of interaction between human and smart systems that are going to have a lot of work delegated to, in the years to come. His unique insights about human behavioral dispositions with [...]
Kaushik is interested in new
forms of interaction, economy, information, perception & innovation. Email: kaushik.t.ghosh[at]gmail.com
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