Recently I found this good case study on how create a customer experience strategy by design. I particularly liked the way the experience attributes were synthesized through a thorough design process.

The rich web apps are bringing in more & more interesting patterns in the interaction model. Visual interaction is really emerging as a powerful way people respond, manipulate and intermediate… Think about it…it is like a non-verbal communication, more visceral, more emotional and definitely more intuitive.

 The Symbaloo web application. It aims to create a visual [...]

 
In a very interesting twist, the recent wave of popularity of the ‘Twitter’ is somewhat on the wane. Part of the reason is that, much though it claimed to be a ‘Spot Yourself’ application, it never gave any geographical cue. If you looked at ‘Twitter’ App site, it just looks like a series of tweets [...]

Recent buzz about the gPhone being designed by the ADG (Ammunition Design Group) of San Fransisco may or may not have been confirmed by the honchos of the company, but what is almost certain is Google’s unmistakable ambition to enter the mobile web space in a big way…

In a country that has a very strong media culture, millions of people with their own views, burgeoning TV reality show audiences, it is hardly surprising that the television industry is going through a major digital revolution and opening up exciting design spaces for a truly ubiquitous, interactive and popular medium. It may not [...]

A few years back I came across a very interesting article by Phil Agre , Associate Professor of Information Studies at UCLA. I liked that article so much that I kept in my mail box for about 6 years until I discovered it a few days ago.
He talked about a very interesting anti establishment approach [...]

Despite many regulatory and institutional crackdown, Intellectual Properties often do not hold fort in the mass markets of the developing world. Products that have been designed with millions of dollars and countless man-hours of investments, get completely broken apart and fed into huge thriving ‘technology flea markets’ of the developing worlds like India and China. [...]

With the advent of pervasive systems, computers are becoming a larger part of our social lives than ever before. Depending on the design of these systems, they may either promote or inhibit social relationships. We consider four kinds of social relationships: a relationship with the system, system-mediated collaborative relationships, relationships with a community, and interpersonal [...]

Termed as one of the brightest ideas in search customization, Yahoo Pipes, was launched sometime back in late ‘07. Indeed the promise was arresting. A novel and exponentially powerful mechanism to customize, aggregate, process the information on the web and possibly create a channel of communication or media that has all the cumulative powers [...]

Planning to visit this conference in Bangalore. It sounds interesting and may be first of it’s kind in India.
WEB INNOVATION 2007 will be the forum for Designers, Developers, Product Managers, Entrepreneurs, Enterprise, VCs, Marketing Specialists, Strategists, Consultants and others to understand the WEB 2.0 tools, trends and technologies better in order to harness endless business [...]