Recently I found this good case study on how create a customer experience strategy by design. I particularly liked the way the experience attributes were synthesized through a thorough design process.

 
In a very interesting twist, the recent wave of popularity of the ‘Twitter’ is somewhat on the wane. Part of the reason is that, much though it claimed to be a ‘Spot Yourself’ application, it never gave any geographical cue. If you looked at ‘Twitter’ App site, it just looks like a series of tweets [...]

Recent buzz about the gPhone being designed by the ADG (Ammunition Design Group) of San Fransisco may or may not have been confirmed by the honchos of the company, but what is almost certain is Google’s unmistakable ambition to enter the mobile web space in a big way…