Recently I found this good case study on how create a customer experience strategy by design. I particularly liked the way the experience attributes were synthesized through a thorough design process.

A quick preview of Don Norman’s next work "Design of Future Things", looks intriguing in the 1st chapter itself. He discusses the idiom of interaction between human and smart systems that are going to have a lot of work delegated to, in the years to come. His unique insights about human behavioral dispositions with [...]

The recent debate on the open data standards (between OXML, proposed by Microsoft and ODF from Sun and IBM) has generated many interesting response worldwide particularly from the ‘open source’ proponents. In the age of social protocols for information exchanges & service oriented architecture, this discussion seems more relevant than anything else. Typically in a [...]

10 years ago the physical space had lost its relevance to the digital network. Today work-’places’ are again moving out into the physical and virtual ’smart spaces’. Today’s global workforces have a very different conception about workspaces, ‘own or shared’ resources; ‘physical or remote’ presence; ‘just-in-time’ or ‘anywhere-anytime’ accesses or own office vs. client or [...]