Last week I was in a village in the rural hinterlands of West Bengal in India on a field research. I observed that they use a certain interesting method to share the local community information. It is done in a way that uses 'Public Information Landmarks' to distribute and disseminate knowledge. Every village [...]

Recently I found this good case study on how create a customer experience strategy by design. I particularly liked the way the experience attributes were synthesized through a thorough design process.

The rich web apps are bringing in more & more interesting patterns in the interaction model. Visual interaction is really emerging as a powerful way people respond, manipulate and intermediate… Think about it…it is like a non-verbal communication, more visceral, more emotional and definitely more intuitive.

 The Symbaloo web application. It aims to create a visual [...]

A quick preview of Don Norman’s next work "Design of Future Things", looks intriguing in the 1st chapter itself. He discusses the idiom of interaction between human and smart systems that are going to have a lot of work delegated to, in the years to come. His unique insights about human behavioral dispositions with [...]

The recent debate on the open data standards (between OXML, proposed by Microsoft and ODF from Sun and IBM) has generated many interesting response worldwide particularly from the ‘open source’ proponents. In the age of social protocols for information exchanges & service oriented architecture, this discussion seems more relevant than anything else. Typically in a [...]

A few years back I came across a very interesting article by Phil Agre , Associate Professor of Information Studies at UCLA. I liked that article so much that I kept in my mail box for about 6 years until I discovered it a few days ago.
He talked about a very interesting anti establishment approach [...]